Document Scanning & Workflow Software Support

Image One’s software support department has over 50 years of combined experience in the imaging industry. Each software support team member has the expertise to assist customers with their training, troubleshooting and other support needs.

Support starts before installation, with a detailed implementation plan customized for the unique circumstances of each business. After the installation process, users receive in-depth training on both the hardware and software components that make up each imaging solution. Top notch support continues with on-site, telephone, or on-line (via programs like BeyondTrust (aka Bomgar) or Remote Desktop) support as needed.

Our close relationships with our vendor-partners gives us an inside edge; we know about program updates first, and pass critical information learned at conferences and training sessions on to our customers. Whether it’s a enterprise storage solution, web enabled document retrieval, high speed document scanning or any of the various other document imaging solutions, the Image One software support team is ready to assist! 

Below are some helpful links and contact information. You can access our Support Center, the Image One Knowledge Base (the information is currently centered around our RocketScan software but will be expanded to include all Image One’s offerings), and the OpenText Knowledge Base (will require you to make an account).