OpenText Process Automation

OpenText™ Process Automation

Maximize efficiency with AI-powered process automation software

OpenText™ Process Automation (previously known as AppWorks) is a low-code development platform for building smart, engaging and easy-to-deploy process automation and dynamic case management applications. OpenText Process Automation helps re-engineer business processes around customer, employee and partner needs to deliver seamless digital experiences, adapt to changing market expectations, improve efficiency and manage risk. OpenText™ Process Automation is a low-code development platform for building smart, engaging and easy-to-deploy process automation and dynamic case management applications. OpenText Process Automation helps re-engineer business processes around customer, employee and partner needs to deliver seamless digital experiences, adapt to changing market expectations, improve efficiency and manage risk. automates business processes based on your business rules with workflow and Robotic Process Automation (RPA). OpenText™ Process Automation is a low-code development platform for building smart, engaging and easy-to-deploy process automation and dynamic case management applications. OpenText Process Automation helps re-engineer business processes around customer, employee and partner needs to deliver seamless digital experiences, adapt to changing market expectations, improve efficiency and manage risk. will help improve processing times, increase efficiency, reduce costs, and help management remove bottlenecks and make better informed decisions.

How OpenText Process Automation can benefit business

Speed application development

Create applications quickly and at a lower cost with low-code, drag-and-drop modeling, reusable building blocks and accelerators.

Deliver streamlined, intuitive user experiences

Successfully deliver a dynamic, relevant customer experience with smart, content-rich applications designed for modern work.

Integrate enterprise information

Seamlessly connect and orchestrate information flows across lead applications and other systems from within business applications.

Gain real-time business insight

Leverage pre-built, customizable reports that eliminate the complex task of building, deploying and using a business intelligence tool.

Increase developer agility

Enable developers and business experts to collaboratively work on applications, speeding development cycles and accelerating time to value.

Flexible deployment

Run anywhere and accelerate the deployment of new features with cloud-native software that offers the choice to deploy on-premises, in a hybrid environment or in the cloud.

Why OpenText Process Automation?

Single integrated platform

Build process automation and case management applications for complex business processes with a single integrated platform.

Powerful user experience development tools

Put application design and development in the hands of business and technical users who understand the way people work.

Information-driven design

Create applications and define business processes, policies and workflows that use structured and unstructured information to focus in on desired business outcomes.

Breadth of services and solutions

OpenText is the leader in business content management, helping thousands of organizations with complex requirements securely capture, govern and exchange information globally.

Key features

Intelligent process automation

Defines, optimizes and automates repeatable business processes, integrates with RPA and intelligent document processing tools and incorporates business rules within processes to standardize operational decisions and ensure consistent execution.

Dynamic case management

Provides knowledge workers access to the systems, content and people they need to make informed decisions and move cases forward.

Enterprise integration

Offers a common information layer that makes information from a variety of systems—content services platforms, capture systems,  AI and more—accessible to digital process automation applications.

Mobile application development

Utilizes a mobile-first philosophy to ensure business users can manage information and tasks anywhere, anytime and on any device.

Packaged applications

Fast-track business value with packaged applications focused on contract management, citizen services, bid management, opening new accounts, client servicing, claims management, and more.

Bridge information silos

Connect content and process to the applications your teams work in every day, including SAP, Salesforce and Microsoft. Get a 360-degree view of relevant information from a single interface.